Daisee vs Sprinklr Service
Daisee
daisee.com
Sprinklr Service
sprinklr.comSide by side
| Figure | Daisee | Sprinklr Service |
|---|---|---|
| Price from | $99/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 1 |
| Spec score · Customer Service QA Software | 7.7 (#11) | 7.5 (#15) |
| Spec score · Contact Center Analytics Software | 7.7 (#7) | 7.4 (#13) |
| Spec score · Contact Center Quality Assurance Software | 7.6 (#12) | 7.4 (#15) |
| Founded | 2017 | 2009 |
| Headquarters | Sydney, New South Wales, Australia | New York, New York, USA |
| Integrations | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Purpose | Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics. | Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels. |
| Support | The Standard Package includes knowledge base and support access. | Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. |
Plans
In their own words
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.