Daisee vs TouchPoint One Quality Management
Daisee
daisee.com
TouchPoint One Quality Management
touchpointone.comSide by side
| Figure | Daisee | TouchPoint One Quality Management |
|---|---|---|
| Price from | $99/mo | $29.23/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 3 |
| Spec score · Customer Service QA Software | 7.7 (#11) | 7.2 (#24) |
| Spec score · Contact Center Quality Assurance Software | 7.6 (#12) | 7.2 (#17) |
| Headquarters | Sydney, New South Wales, Australia | Indianapolis, Indiana, United States |
| Integrations | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. | The product page says it connects with popular CRM and customer support systems and supports API connections to in-house or other systems. |
| Purpose | Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics. | Quality Management is part of Acuity, a cloud performance management platform for contact center operations. |
| Support | The Standard Package includes knowledge base and support access. | The pricing page says Acuity Core includes hosting, support, and general software updates. |
Plans
TouchPoint One Quality Management
- Acuity Core$29.23 a month
- Acuity Plus$29.23 a month
- Acuity Max$41.61 a month
In their own words
TouchPoint One Quality Management
TouchPoint One Quality Management has no write-up on Specifiction yet; its figures are above.