Daisee vs Voxjar
Daisee
daisee.comVoxjar
voxjar.comSide by side
| Figure | Daisee | Voxjar |
|---|---|---|
| Price from | $99/mo | $90/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 4 |
| Spec score · Customer Service QA Software | 7.7 (#11) | 8.3 (#7) |
| Spec score · Contact Center Quality Assurance Software | 7.6 (#12) | 8.3 (#7) |
| Conversation insights | Analytics & Insights includes sentiment, intent, friction-point analysis, and predictive risk, churn, and opportunity models. | Voxjar can track agent strengths, weaknesses, and topics, and generate summaries and coaching overviews. |
| Founded | 2017 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Sydney, New South Wales, Australia | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Security | Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Support | The Standard Package includes knowledge base and support access. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
Plans
In their own words
Voxjar
Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.