Daisee vs Xdroid Customer Interaction Intelligence Platform
Daisee
daisee.com
Xdroid Customer Interaction Intelligence Platform
xdroid.comSide by side
| Figure | Daisee | Xdroid Customer Interaction Intelligence Platform |
|---|---|---|
| Price from | $99/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 1 |
| Spec score · Customer Service QA Software | 7.7 (#11) | 7.4 (#17) |
| Spec score · Contact Center Analytics Software | 7.7 (#7) | 7.4 (#14) |
| Spec score · Call Center Speech Analytics Software | 7.7 (#11) | 7.4 (#19) |
| Founded | 2017 | Xdroid's company timeline says it was founded in Hungary in 2008. |
| Headquarters | Sydney, New South Wales, Australia | Xdroid lists its address as Hendrik Consciencestraat 1B, 2800 Mechelen (Brussels North), Belgium. |
| Integrations | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. | Xdroid says it integrates with Genesys, Avaya, Ringover, and Amazon Connect, and can receive data through APIs, recording platforms, or cloud connectors. |
| Purpose | Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics. | Xdroid processes customer interactions to provide objective information and insights for customer experience and contact center performance. |
| Security | Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. | Xdroid states that it is GDPR compliant, supports PCI standards, and uses access controls, encryption, and anonymisation techniques. |
Plans
Xdroid Customer Interaction Intelligence Platform
- Xdroid Customer Interaction Intelligence PlatformPriced on request
In their own words
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer interactions to provide information about customer experience and contact center performance. VoiceAnalytics transcribes and examines recorded calls after they end, identifying themes, call reasons, agent actions, and customer sentiment. Interaction Analytics brings calls, chats, emails, bot conversations, and other touchpoints into one platform; it can automatically score chat and email against customized KPIs. Automated Quality Management evaluates interactions against KPIs, compliance, sentiment, and other criteria. AgentAssist offers live insights and KPI checks during calls, while Xdroid IQ includes auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation. Analytics support over 30 languages, including regional accents and dialects. Customers can choose on-premise, private-cloud, or Xdroid-cloud storage and processing, and transfer audio, interactions, and metadata in batches through SFTP. Listed integrations include 8x8, Five9, Genesys Cloud, Avaya, Oak Innovation, Noetica, RingCentral, and Amazon Connect. Xdroid says it does not use customer data to train or improve its models by default. Pricing is on request, and its FAQ lists a minimum of 25 agents.