DataSpring Provider Directory Management vs symplr Directory
DataSpring Provider Directory Management
dataspring.com
symplr Directory
symplr.comSide by side
| Figure | DataSpring Provider Directory Management | symplr Directory |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Healthcare Provider Directories | 7.3 (#9) | 6.9 (#14) |
| Intended users | The solution is presented for health plans, physician practices, and provider groups. | The product is designed for health plans, healthcare providers, and health systems managing complex provider networks. |
| Purpose | Helps health plans improve provider directory accuracy and regulatory compliance using professional and practice information verified by clinicians. | symplr Directory centralizes and governs provider data to improve directory accuracy, support compliance, and reduce manual backlogs. |
| Scale | DataSpring reports that 53 health plans participate in its directory management solution and that practice location name and address data is over 90% accurate. | The product is designed to scale with expanding provider networks and evolving regulatory requirements. |
| Security | DataSpring says the Provider Data Portal data is secured using HITRUST CSF data protection standards. | symplr says its products comply with HIPAA Security and Privacy regulations and cites SOC 2 attestations and HITRUST recertification for symplr solutions. |
| Support | Directory Management support is available by phone and chat on weekdays, with health plan support hours listed as 8 a.m.–5 p.m. ET. | symplr provides a customer support link and directs current customers seeking help or reporting an issue to customer support. |
Plans
DataSpring Provider Directory Management
- DataSpring Provider Directory ManagementPriced on request
In their own words
DataSpring Provider Directory Management
DataSpring Provider Directory Management is a web solution for health plans, physician practices, and provider groups that need maintained provider-directory information. Clinician-verified professional and practice data is analyzed to improve quality and support regulatory compliance. Providers update selected details in the Provider Data Portal and can share them with authorized participating plans. Group administrators can centrally change non-sensitive fields such as locations and phone numbers, then distribute those changes across profiles. Records may include health equity, race, ethnicity, language, and telehealth service details, including service type and platform. Plans can use detailed data to assess and manage network adequacy. DataSpring reports participation by 53 health plans and over 90% accuracy for practice location names and addresses. Quarterly reminders, phone follow-up, and time-stamped audit snapshots support confirmation. Plans maintain a separate formatted roster and receive return rosters plus confirmed-information extracts. The paid web service uses pricing on request.
symplr Directory
symplr Directory centralizes and governs provider, facility, group, and network data for health plans, healthcare providers, and health systems. It validates and updates provider information against trusted sources and flags discrepancies for reconciliation. Compliance support covers CMS, NCQA, HIPAA, and the No Surprises Act, including tracking, documentation, and audit readiness. It connects with credentialing systems, EHRs, payer-provider portals, claims platforms, and other healthcare systems. Patients can search for providers and schedule appointments; member-facing directories can show network participation, locations, and provider availability. A product guide describes it as a cloud-based, multi-tenant SaaS platform. Provider Data Connect facilitates connections between Epic and symplr Directory for provider enrollment. The product is available on Android, iOS, and the web. symplr says its products comply with HIPAA Security and Privacy regulations and cites SOC 2 attestations and HITRUST recertification for its solutions. Pricing is not displayed; the product page invites visitors to request a demo.