DealerClick CRM vs DealersCloud CRM
DealerClick CRM
dealerclick.com
DealersCloud CRM
dealerscloud.comSide by side
| Figure | DealerClick CRM | DealersCloud CRM |
|---|---|---|
| Price from | — | $495/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 4 |
| Spec score · Auto Dealer Software | 7.2 (#5) | 8.6 (#2) |
| Spec score · Automotive CRM Software | 7.3 (#18) | 8.6 (#6) |
| Lead routing | Lead assignment options include round-robin rotation, source-based routing, vehicle-interest matching, returning-customer routing, and manager escalation for VIP leads. | Round-robin assignment groups can automatically move untouched leads to the next salesperson. |
| Mobile access | DealerClick says its mobile app lets salespeople search contacts, log calls and texts, complete credit applications with e-signature capture, and check inventory from a phone or tablet. | Mobile app access is included on every plan, and the DealersCloud app is available on the Apple App Store and Google Play. |
| Privacy | DealerClick's privacy policy says it cannot guarantee absolute security of personal data and notes that data may be processed outside the user's jurisdiction. | The trust page says DealersCloud supports CCPA and GDPR requests and never sells dealership or end-customer data. |
| Security | DealerClick says its mobile management supports SMS and email securely over any network with end-to-end encryption; its privacy policy says it cannot guarantee absolute security. | DealersCloud states that it operates a SOC 2-aligned security program with a 99.9% uptime SLA, encryption, role-based access controls and multi-tenant isolation. |
Plans
DealersCloud CRM
- Basic (Capterra listing)$495 a month
- Core platformPrice not published
- DealersAI Premium Add-onPriced on request
- The Core PlatformPrice not published
In their own words
DealerClick CRM
DealerClick CRM is a cloud-based lead-management product integrated with DealerClick’s dealership management modules. It is designed for independent auto, RV, and powersports dealerships, including businesses using retail, wholesale, BHPH, LHPH, leasing, or rent-to-own models. Leads can come from websites, Facebook Lead Ads, calls, walk-ins, referrals, Autotrader, Cars.com, and CarGurus. Routing can use round-robin assignment, source, vehicle interest, returning-customer status, or VIP status; assignment logs and escalation help manage leads that go unacknowledged. The CRM includes opportunity stages, conversion and win-rate analytics, tasks triggered by assignments or stage changes, and editable drip campaigns for customer outreach. It can share customer, deal, service, parts, and F&I information with DealerClick DMS. Calendar sync covers Google, Outlook, and iCal. The mobile app supports contact search, call and text logging, credit applications with e-signature capture, and inventory checks. Reports include more than fifty pre-built options, a report builder, and real-time dashboards. Pricing is on request, and the maker offers data transfer from a previous provider.
DealersCloud CRM
DealersCloud CRM brings dealership leads from websites, marketplaces, phone and the lot into one queue, with emails and texts kept on each customer record. Round-robin assignment uses dealer-defined groups and can move untouched leads to another person after a timer. The CRM can automatically merge apparent duplicates matching the same phone number and email address, and each merge can be undone. Mobile app access is included on every plan, with Android, iOS and web availability. The wider platform covers inventory, deal desking and F&I, accounting and reporting, Buy Here Pay Here, floor plan, a custom dealer website and DealersAI. A description generator, CRM re-engagement campaigns and dealersGPT chatbot come with every plan; advanced DealersAI modules are premium. The product is built exclusively for independent dealerships, from a single lot to multi-rooftop groups, including Buy Here Pay Here operations. Pricing is customized by dealership size and available on request, with no per-seat fees, hidden costs or long-term contracts, according to the pricing details. DealersCloud is headquartered in Fairfax, Virginia, United States.