DealerPilot vs Tekion ARC CRM
DealerPilot
dealerpilot.co.uk
Tekion ARC CRM
tekion.comSide by side
| Figure | DealerPilot | Tekion ARC CRM |
|---|---|---|
| Price from | £79/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 0 |
| Spec score · Automotive CRM Software | 8.9 (#2) | 7.2 (#21) |
| Integrations | Enterprise customers can arrange custom integrations, while the terms describe API connections for WhatsApp, marketplaces, websites and partners. | Tekion says GoTo Connect is natively integrated into ARC CRM for communications, missed-call tracking, and reporting. |
| Product | DealerPilot combines stock, CRM, sales, workflow, invoicing and analytics in a dealership platform for UK independent used car dealers. | ARC CRM is an AI-powered CRM for automotive retail that connects customer interactions across sales, service, accounting and marketing. |
| Security | The privacy policy states encryption in transit, encrypted messaging credentials, dealership data separation and role-based access controls. | Tekion describes role-based access, audit trails and compliance-ready controls for protecting customer data and dealership operations. |
| Support | Starter includes email support, Professional priority support, and Enterprise phone and video support plus a dedicated account manager. | The stated implementation journey includes training, live launch support, post-launch hypercare and ongoing partner success support. |
Plans
In their own words
DealerPilot
DealerPilot combines stock management, customer relationship management, sales, workflow, invoicing, and analytics for independent used car dealers in the UK. Entering a vehicle registration can populate vehicle details and MOT history using DVLA and MOT data. Its CRM connects conversations with vehicles and deal stages, supporting enquiries, appointments, proposals, and handovers. The platform records sales, part-exchanges, and finance, and supports one-click VAT invoicing. Vehicle preparation can be tracked through Incoming, In Preparation, and Ready for Sale, with blockers and rush flags. iOS and Android access is included on every plan, with plate scanning, tasks, bookings, and reminders. Professional and Enterprise plans include built-in AI powered by GPT-4o for questions about stock, sales, workflow, and reminders. The 14-day trial requires no credit card but is limited to 10 vehicles and 2 staff. Plans cost 49.00 GBP, 99.00 GBP, or £199 a month. The maker describes DealerPilot as UK-hosted and GDPR-compliant.
Tekion ARC CRM
Tekion ARC CRM is an automotive CRM within Tekion’s dealership platform, connecting sales, service, accounting, and marketing. It maintains a unified customer profile across those areas, while AI-powered tools route and prioritize leads and help automate follow-up. Teams can use email, SMS, personalized outreach, and targeted automated campaigns across sales, service, and marketing. CRM Pro adds AI-generated lead context, assisted messaging, call transcription and summaries, opportunity prioritization, and real-time performance insights. Multi-store dealer groups can use centralized permissions, cross-store search and reporting, messaging controls, role approvals, dashboards, and lead acceptance management. Built-in dashboards report performance for sales, marketing, and leadership. Tekion says GoTo Connect is integrated for communications, missed-call tracking, and reporting. The CRM is available on Android, iOS, macOS, and the web. Tekion describes training, launch support, post-launch hypercare, and ongoing partner success support as part of implementation. Pricing is on request; the product page offers a demo request and does not display public pricing.