DealersCloud CRM vs Salesforce Automotive Cloud
DealersCloud CRM
dealerscloud.comSalesforce Automotive Cloud
salesforce.comSide by side
| Figure | DealersCloud CRM | Salesforce Automotive Cloud |
|---|---|---|
| Price from | $495/mo | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 14 |
| Spec score · Automotive CRM Software | 8.6 (#6) | 8.4 (#7) |
| Headquarters | Fairfax, Virginia, United States | Salesforce’s principal executive office is Salesforce Tower, 415 Mission Street, San Francisco, California. |
| Integrations | Published connections include RouteOne, Dealertrack, CUDL, CARFAX, TrueCar, CarGurus, Autotrader, Cars.com, Edmunds, Facebook, Google, vAuto and J.D. Power. | Salesforce lists Agentforce, Data 360, MuleSoft, OmniStudio, Marketing Cloud and Commerce Cloud as related products for extending Automotive Cloud. |
| Rating on Apple App Store | 3.7 out of 5 from 3 ratings | 4.8 out of 5 from 353,000 ratings for the Salesforce app |
| Rating on Capterra | 5.0 out of 5 from 1 review | 5.0 out of 5 from 1 review |
| Rating on G2 | 4.5 out of 5 from 1 review | 4.4 out of 5 from 25,876 reviews for Agentforce Sales, formerly Salesforce Sales Cloud |
| Security | DealersCloud states that it operates a SOC 2-aligned security program with a 99.9% uptime SLA, encryption, role-based access controls and multi-tenant isolation. | Salesforce says the Einstein Trust Layer helps secure business data when using generative AI in Automotive Cloud. |
| Support | Subscriptions include live chat and phone support during weekday business hours, email support, onboarding, training and a knowledge base. | The Core plan includes Premier Success Plan, and the product page invites customers to contact Salesforce for detailed pricing information. |
Plans
DealersCloud CRM
- Basic (Capterra listing)$495 a month
- Core platformPrice not published
- DealersAI Premium Add-onPriced on request
- The Core PlatformPrice not published
Salesforce Automotive Cloud
- Experience Cloud for Automotive (Customer Community Plus)$15 a month
- Experience Cloud for Automotive (Partner Community)$20 a month
- Asset Service Lifecycle Management$75 a month
- Agentforce for Automotive Cloud$150 a month
- Automotive Cloud Sales & Service Core$300 a month
- Enterprise$350 a month
- Automotive Cloud Sales & Service Advanced$500 a month
- Unlimited$525 a month
- Automotive Cloud Sales Max$700 a month
- Automotive Cloud Service Max$700 a month
In their own words
DealersCloud CRM
DealersCloud CRM brings dealership leads from websites, marketplaces, phone and the lot into one queue, with emails and texts kept on each customer record. Round-robin assignment uses dealer-defined groups and can move untouched leads to another person after a timer. The CRM can automatically merge apparent duplicates matching the same phone number and email address, and each merge can be undone. Mobile app access is included on every plan, with Android, iOS and web availability. The wider platform covers inventory, deal desking and F&I, accounting and reporting, Buy Here Pay Here, floor plan, a custom dealer website and DealersAI. A description generator, CRM re-engagement campaigns and dealersGPT chatbot come with every plan; advanced DealersAI modules are premium. The product is built exclusively for independent dealerships, from a single lot to multi-rooftop groups, including Buy Here Pay Here operations. Pricing is customized by dealership size and available on request, with no per-seat fees, hidden costs or long-term contracts, according to the pricing details. DealersCloud is headquartered in Fairfax, Virginia, United States.
Salesforce Automotive Cloud
Salesforce Automotive Cloud has no write-up on Specifiction yet; its figures are above.