Salesforce Automotive Cloud

Spec sheet

What it does

Automotive Cloud, now called Agentforce Automotive, is Salesforce’s industry CRM for automotive manufacturers, dealers, retailers, captive finance groups and partners.Read 15 Oct 2026 · salesforce.com

Product

Automotive Cloud is a CRM platform that unites driver and vehicle data and supports driver, partner, and employee experiences with AI agents.Read 7 Oct 2026 · salesforce.com

Trial

Salesforce offers a 30-day free trial with no credit card and no installations.Read 7 Oct 2026 · salesforce.com

Integrations

Salesforce lists Agentforce, Data 360, MuleSoft, OmniStudio, Marketing Cloud and Commerce Cloud as related products for extending Automotive Cloud.Read 15 Oct 2026 · salesforce.com

Security

Salesforce says the Einstein Trust Layer helps secure business data when using generative AI in Automotive Cloud.Read 7 Oct 2026 · help.salesforce.com

Support

The Core plan includes Premier Success Plan, and the product page invites customers to contact Salesforce for detailed pricing information.Read 7 Oct 2026 · salesforce.com

Headquarters

Salesforce’s principal executive office is Salesforce Tower, 415 Mission Street, San Francisco, California.Read 15 Oct 2026 · sec.gov

Founded

1999Read 28 Sep 2026 · salesforce.com

Access controls

Automotive Cloud administrators can assign permissions and configure profiles, object and record access, and sharing settings for internal and external users.Read 7 Oct 2026 · help.salesforce.com

AI and automation

It includes out-of-the-box alerts, recommendations, insights, workflows, visualizations, and AI embedded in work processes.Read 7 Oct 2026 · salesforce.com

AI productivity

Automotive Cloud includes embedded alerts, recommendations, insights, workflows, visualizations and AI intended to speed employee work.Read 15 Oct 2026 · salesforce.com

API licence

Salesforce retains API ownership and grants a limited, revocable, non-transferable, non-exclusive access licence; commercial use requires the ISV Partner Program.Read 15 Oct 2026 · salesforce.com

Automotive compliance

Salesforce lists a TISAX assessment for its automotive services, based on the automotive information-security assessment aligned with ISO/IEC 27001.Read 15 Oct 2026 · compliance.salesforce.com

Availability limit

Salesforce Help lists Automotive Cloud as available in Enterprise, Unlimited, and Developer editions.Read 7 Oct 2026 · help.salesforce.com

Company founded

Salesforce incorporated in 1999 and began its cloud CRM business in San Francisco.Read 15 Oct 2026 · salesforce.com

Company legal name

Crunchbase identifies the legal name as Salesforce, Inc.Read 15 Oct 2026 · crunchbase.com

Company size

LinkedIn lists Salesforce as a 10,001-plus employee company and shows more than 90,000 employees on its company page.Read 15 Oct 2026 · linkedin.com

Connected vehicle integration

Salesforce documents Qualcomm integrations for connected vehicle status, remote commands, predictive maintenance, and notifications.Read 7 Oct 2026 · developer.salesforce.com

Documentation

Salesforce Help provides setup, permission-set, data-import, compliance-sharing, inventory, complaints, consent and document-reader instructions for Automotive Cloud.Read 15 Oct 2026 · help.salesforce.com

Driver profiles

Driver profiles can update as customers interact with related companies and vehicles online.Read 15 Oct 2026 · salesforce.com

Intended customers

Salesforce identifies automotive OEMs, retailers, dealers, captive finance organizations, and automotive ecosystem partners as users of Automotive Cloud.Read 7 Oct 2026 · salesforce.com

Limit: complexity and cost

G2 reviewers describe a steep learning curve, complex setup, over-engineering and high costs for small teams.Read 15 Oct 2026 · ai.g2.com

Limit: mobile reliability

Google Play reviewers report account-loading failures, passkey sign-in problems and frequent glitches in the Salesforce mobile app.Read 15 Oct 2026 · play.google.com

Limit: performance

The automotive reviewer on Capterra reported that the application can sometimes slow down.Read 15 Oct 2026 · capterra.com

Limit: standard support

TechRadar identifies high cost, setup and navigation complexity, and limited support for standard users as reasons to avoid Salesforce CRM.Read 15 Oct 2026 · techradar.com

Limit: support and pricing

Trustpilot reviewers repeatedly complain about expensive subscriptions, difficult interfaces, slow support and billing or cancellation problems.Read 15 Oct 2026 · trustpilot.com

MuleSoft extensibility

Automotive integration applications run in MuleSoft Anypoint and can be extended through Anypoint Studio.Read 15 Oct 2026 · developer.salesforce.com

Performance requirements

Salesforce’s minimum guidance includes 20,000 Octane, latency up to 200 ms, at least 1 Mbps download and 5 GB RAM; the minimum can make loads 50% slower.Read 15 Oct 2026 · help.salesforce.com

Praise: automation and integrations

G2 reviewers commonly praise automation, real-time insights and the breadth of integrations.Read 15 Oct 2026 · ai.g2.com

Praise: customization

Trustpilot’s review summary says some users value Salesforce dashboards, automation, customization and integrations.Read 15 Oct 2026 · trustpilot.com

Praise: organization

The sole Capterra and Software Advice automotive reviewer said Salesforce made the workplace more organized.Read 15 Oct 2026 · capterra.com

Rating on Apple App Store

4.8 out of 5 from 353,000 ratings for the Salesforce appRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

5.0 out of 5 from 1 reviewRead 15 Oct 2026 · capterra.com

Rating on G2

4.4 out of 5 from 25,876 reviews for Agentforce Sales, formerly Salesforce Sales CloudRead 15 Oct 2026 · ai.g2.com

Rating on Gartner Peer Insights

4.3 out of 5 from 26 ratings for Salesforce CRMRead 15 Oct 2026 · gartner.com

Rating on GetApp

5.0 out of 5 from 1 reviewRead 15 Oct 2026 · getapp.com

Rating on Google Play

4.2 out of 5 from 60,100 reviews for the Salesforce mobile appRead 15 Oct 2026 · play.google.com

Rating on Software Advice

5.0 out of 5 from 1 reviewRead 15 Oct 2026 · softwareadvice.com

Rating on Trustpilot

1.5 out of 5 from 660 reviews for SalesforceRead 15 Oct 2026 · trustpilot.com

REST API

The developer guide documents REST business endpoints including inventory-transfer actions, inbound orchestration events and data transformations.Read 15 Oct 2026 · resources.docs.salesforce.com

Revenue features

Agentforce for Revenue supports subscriptions, connected services and upsell opportunities during service interactions.Read 15 Oct 2026 · salesforce.com

Sales and service

Sales and service teams can see driver touchpoints, alerts, recommendations and service milestones in one system.Read 15 Oct 2026 · salesforce.com

Sales Concierge

Agentforce Sales Concierge supports lead handoff, trade-in appraisal, dealer search and quote creation.Read 15 Oct 2026 · salesforce.com

Security compliance

Salesforce publishes SOC, ISO and other compliance documentation and maintains a dedicated trust and compliance portal.Read 15 Oct 2026 · salesforce.com

Self-hosting

The documentation describes Automotive Cloud as a Salesforce-hosted service accessed through Salesforce instances and does not describe a self-hosted deployment.Read 15 Oct 2026 · help.salesforce.com

STAR integration API

The Automotive Cloud Integrations API uses the open STAR Standard and XML business documents for customer, repair-order, sales-lead, vehicle-inventory and vehicle-specification exchanges.Read 15 Oct 2026 · developer.salesforce.com

Summer 2026 features

The Summer 2026 release describes an AI Warranty Concierge, an AI Sales Concierge, proactive lease extension management, banking service request and refund automation, and Tableau Next analytics.Read 7 Oct 2026 · salesforce.com

System requirements

Lightning requires JavaScript, cookies, TLS 1.2 or 1.3 and supported current browsers; embedded WebView applications are unsupported.Read 15 Oct 2026 · help.salesforce.com

Unified data

The platform combines driver, vehicle, asset and employee information in an automotive data model and Data 360.Read 15 Oct 2026 · salesforce.com

Vehicle and customer data

Automotive Cloud updates driver profiles as people interact with related businesses and their vehicles online.Read 7 Oct 2026 · salesforce.com

Vehicle finance

Vehicle Finance Management supports credit-bureau data, loan processing, payment assistance and collections workflows.Read 15 Oct 2026 · salesforce.com

Vehicle service

Vehicle Service Management includes remote action automation, dynamic vehicle assessments, recall support and warranty entitlements.Read 15 Oct 2026 · salesforce.com

Warranties and claims

The product supports warranty program automation, claim and payout management, and visibility into services and subscriptions.Read 7 Oct 2026 · salesforce.com

Plans and prices

Every Salesforce Automotive Cloud plan and price →

Where Specifiction places it

• Automotive CRM Software#7 of 338.4