DelightChat vs Interakt
DelightChat
delightchat.io
Interakt
interakt.shopSide by side
| Figure | DelightChat | Interakt |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 7 |
| Spec score · WhatsApp Marketing Software | 8.2 (#16) | 8.5 (#12) |
| Spec score · WhatsApp Business API Providers | 8.2 (#9) | 8.4 (#7) |
| Spec score · WhatsApp Customer Service Software | 8.2 (#14) | 8.4 (#11) |
| Spec score · Messenger Marketing Software | 8.2 (#12) | 8.4 (#8) |
| Automation | Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. | Interakt offers a no-code, drag-and-drop WhatsApp chatbot builder and describes automating up to 80% of queries. |
| Channels | The shared inbox supports WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat. | The site lists WhatsApp, Instagram, RCS, and voice among its channels and solutions. |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | Its integrations page lists native integrations including Shopify, WooCommerce, and Google Sheets. |
| Product | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. | Interakt describes itself as a full-stack growth engine for marketing, sales, and support, with AI-powered automation for customer engagement. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | The shared team inbox lets teams manage WhatsApp and Instagram customer queries and collaborate. |
Plans
Interakt
- Starter$12 a month
- Growth$55 a month
- Advanced$69 a month
- Instagram Starter$12 a month
- Sales CRM₹2,499 a month
- WhatsApp AI Agents₹2,499 a month
- EnterprisePriced on request
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.
Interakt
Interakt is a customer engagement platform for marketing, sales, and support, with automation for customer interactions. Its listed channels include WhatsApp, Instagram, RCS, and voice. Teams can handle WhatsApp and Instagram customer queries in a shared inbox and collaborate on responses. Marketing tools include bulk WhatsApp campaigns and Click-to-WhatsApp ads for capturing leads on WhatsApp and Instagram. A no-code, drag-and-drop chatbot builder supports WhatsApp automation; Interakt says it can automate up to 80% of queries. Its Sales CRM gathers leads from WhatsApp, workflows, API, Shopify, or manual entry, with automatic assignment of owners and statuses. Businesses can sync catalogs from Shopify, WooCommerce, or Excel for customers to browse and buy through WhatsApp Pay. The integrations list includes Shopify, WooCommerce, and Google Sheets, alongside public APIs and webhooks. Interakt is available on Android, iOS, and web. Growth costs $55/mo (+taxes); a 14-day trial is available without a credit card, but there is no free plan.