DelightChat vs Spoki
DelightChat
delightchat.io
Spoki
spoki.comSide by side
| Figure | DelightChat | Spoki |
|---|---|---|
| Price from | $29/mo | €39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · WhatsApp Marketing Software | 8.2 (#16) | 8.9 (#10) |
| AI | The pricing page describes a GPT-powered reply drafting and rewriting assistant as a paid add-on with monthly free usage limits. | Spoki says its AI analyzes intent, urgency, and sentiment and can decide whether to respond, escalate, or wait. |
| Automation | Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. |
| Channels | The shared inbox supports WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat. | Spoki describes its platform as connecting customers through WhatsApp, voice, SMS, and email. |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. |
| Product | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. |
| Security | The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider. | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. |
Plans
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.