DelightChat vs Vepaar
DelightChat
delightchat.ioVepaar
vepaar.comSide by side
| Figure | DelightChat | Vepaar |
|---|---|---|
| Price from | $29/mo | $1.08/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 10 |
| Spec score · WhatsApp Marketing Software | 8.2 (#16) | 9.0 (#8) |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | Official pricing lists Zapier, Salesforce, HubSpot and Google Calendar integrations, while GetApp lists Google Analytics 360, Odoo, WhatsApp Business API and Zoho Invoice as integrations. |
| Intended customers | The company describes its intended audience as small and medium-sized D2C and ecommerce brands running lean teams. | Vepaar says its mission is to help small and medium businesses take their business online. |
| Product | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. | Vepaar combines WhatsApp CRM and an online store with polls, a WhatsApp link generator and a business page. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | Vepaar lists chat and email support on its pricing page and provides [email protected] for technical or functional issues. |
Plans
Vepaar
- FreeFree
- Premium$13 a month
- Premium$13 a year
- Free (Trial)Free
- CRM Pro$5 a month
- CRM Premium$7 a month
- Store Pro$7 a month
- Store Premium$10 a month
- Vepaar One Pro$11 a month
- Vepaar One Premium$16 a month
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.