DelightChat vs WhatsApp Now

DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.

WhatsApp Now is a WhatsApp Business API platform for marketing, customer engagement, authentication, and support. It says it uses Meta's WhatsApp Business Platform on its Cloud API. Teams can create, schedule, and manage personalized campaigns with audience segmentation and targeting, while a shared inbox supports collaborative handling of conversations. Listed AI chatbot uses include answering FAQs, qualifying leads, handling bookings, and guiding customer journeys around the clock. For authentication, the platform supports OTP templates and automatic SMS fallback. Real-time reporting covers campaign performance, engagement, conversions, response rates, and audience behavior. Users can sync a CRM or connect lead sources when importing audiences and creating campaigns. The listed platforms are Android, iOS, web, and API. API setup requires a verified Facebook Business Manager, a Message Central account, a linked Facebook business account, and a verified phone number. The Pay as you go plan costs nothing and includes a shared inbox, broadcasting, scheduling, unlimited contacts, up to 10 tags, and up to five custom attributes. Enterprise costs ₹4,999 a month, billed monthly, with additional conversation charges.