DelightChat vs WhatsApp

DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.

WhatsApp is a free messaging and calling app for Android, iOS, macOS, web, and Windows. Users can exchange text, photos, videos, documents, and location, and make voice calls. Voice and video calls are end-to-end encrypted, have no time limits, and work one-to-one or in groups across iOS, Android, and web; group calls support up to 32 people. Calls can also be made in a browser. WhatsApp says end-to-end encryption keeps personal messages and calls private from others, including WhatsApp. Privacy controls include locked chats, disappearing messages, encrypted backups, online-visibility settings, and blocking unknown callers. Users can report messages, people, or businesses, and block contacts. Up to four devices can be linked to a primary phone, which is required to register an account and link new devices. Minimum requirements listed include Android OS 6.0, iOS 15.1, macOS 12.1, and Windows 10 or newer; iPadOS 15.1 is also listed. Data charges may apply, and calls use an internet connection. WhatsApp Business helps businesses showcase products and services and build customer relationships.