Desk365 vs EvantoDesk
Desk365
desk365.ioEvantoDesk
evantodesk.comSide by side
| Figure | Desk365 | EvantoDesk |
|---|---|---|
| Price from | $1/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 12 | 2 |
| Spec score · Help desk software | 9.2 (#5) | 8.3 (#32) |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2017 |
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | Bristol, United Kingdom |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The maker names Basecamp and MailChimp as integrations; the support documentation also describes MailChimp list management. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | The optional knowledge-base plug-in supports customer-facing help articles and can run on a mapped subdomain. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 5.0 out of 5 from 3 reviews |
| Rating on GetApp | 4.9 out of 5 from 12 reviews. | 5.0 out of 5 from 3 reviews |
| Reporting | Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration. | The product includes reports and data-analysis functions, including response and resolution metrics. |
| SLA management | Yes | Users can create unlimited SLA policies with separate response and resolution targets. |
| What it does | Desk365 combines customer support and IT helpdesk ticketing, assets, Microsoft Teams and AI agents in one workspace. | EvantoDesk is cloud help-desk software for small and midsize businesses that centralizes customer email into tickets. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
EvantoDesk
EvantoDesk has no write-up on Specifiction yet; its figures are above.