Desk365 vs Fluent Support
Desk365
desk365.ioFluent Support
fluentsupport.comSide by side
| Figure | Desk365 | Fluent Support |
|---|---|---|
| Price from | $1/mo | $8.58/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 3 |
| Spec score · Help desk software | 9.2 (#5) | 7.6 (#65) |
| Free plan | Yes | Yes |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The integrations page lists WooCommerce, FluentCRM, Slack, Telegram, Discord, and WhatsApp among its integrations. |
| Intended users | Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects. | The pricing page describes the product as suited to small businesses and agencies. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | Fluent Support is a customer support ticketing plugin for WordPress. |
| Security | Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data. | The feature list describes first-login email verification and email-delivered two-factor authentication for customer portal logins. |
| Ticket channels | Tickets can come through email, Microsoft Teams, a support portal, web forms, and web widgets. | Customers can submit tickets through the support portal or email. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
Fluent Support
- Single Site License$103 a year
- Agency License$199 a year
- 50 Sites License$319 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
Fluent Support
Fluent Support has no write-up on Specifiction yet; its figures are above.