Desk365 vs Jitbit Helpdesk
Desk365
desk365.ioJitbit Helpdesk
jitbit.comSide by side
| Figure | Desk365 | Jitbit Helpdesk |
|---|---|---|
| Price from | $1/mo | $24/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 15 |
| Spec score · IT Ticketing Systems | 9.4 (#1) | 9.1 (#7) |
| Spec score · IT SLA Management Software | 9.3 (#2) | 9.0 (#10) |
| Spec score · Help desk software | 9.2 (#5) | 9.1 (#9) |
| Spec score · IT Help Desk Software | 9.3 (#3) | 8.9 (#12) |
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | A REST API is available for hosted and self-installed deployments, with API hooks for outbound events and a base endpoint under /api. |
| Documentation and support | Desk365 provides a searchable help center, FAQs, knowledge-base documentation, email helpdesk and live online training. | The public documentation covers tickets, knowledge base, users, reports, administration, assets, integrations, installation and a REST API reference. |
| Free plan | Yes | No |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | The product includes a searchable knowledge base and self-service portal where users can track their tickets. |
| Limit: reporting | Reviewers on Capterra and Software Advice describe reporting as basic or insufficiently dynamic. | Reviewers report that reporting is rigid or lacks needed capabilities, including difficulty tracking calls and limited customization. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 4.5 out of 5 from 33 reviews |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.3 out of 5 from 53 reviews |
| Rating on GetApp | 4.9 out of 5 from 12 reviews. | 4.6 out of 5 from 33 reviews |
| Reporting | Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration. | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. |
| SLA management | Yes | Yes |
| What it does | Desk365 combines customer support and IT helpdesk ticketing, assets, Microsoft Teams and AI agents in one workspace. | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
Jitbit Helpdesk
- Small$2,199 a month
- Company$3,799 a month
- Company$3,799, paid once
- Enterprise$6,499 a month
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.