Desk365 vs Mojo Helpdesk
Desk365
desk365.io
Mojo Helpdesk
mojohelpdesk.comSide by side
| Figure | Desk365 | Mojo Helpdesk |
|---|---|---|
| Price from | $1/mo | $14/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 12 | 3 |
| Spec score · Help desk software | 9.2 (#5) | 8.2 (#35) |
| Spec score · IT Help Desk Software | 9.3 (#3) | 8.1 (#30) |
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | Mojo Helpdesk provides a v2 API for retrieving, creating, updating, and managing support tickets and related resources. |
| Automation and SLAs | The platform supports workflow automation, round-robin assignment, SLA reminders and escalation alerts. | Business rules and bots can assign tickets round-robin, send auto-responders, and escalate tickets before an SLA slips. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2006 |
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | Austin, Texas |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The site says email, Google Workspace, Zapier, and Slack connect out of the box. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | Mojo Helpdesk is an all-in-one helpdesk that automates tickets, tracks performance, and helps teams manage support requests. |
| Security | Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data. | The pricing page says every plan runs on SOC 2 Type II audited infrastructure and lists SSO options including Google, Microsoft, SAML, and ClassLink. |
| SLA management | Yes | Yes |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | The Enterprise plan includes priority support and a dedicated account manager; the homepage says customers can work directly with the Austin team for setup guidance, product questions, or feature requests. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
Mojo Helpdesk
Mojo Helpdesk has no write-up on Specifiction yet; its figures are above.