Desk365 vs Qisutu
Desk365
desk365.io
Qisutu
qisutu.deSide by side
| Figure | Desk365 | Qisutu |
|---|---|---|
| Price from | $1/mo | €0.10/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 15 |
| Spec score · Help desk software | 9.2 (#5) | 8.0 (#50) |
| Headquarters | Union City, California, USA | Carros, France |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Incoming and outgoing mail can connect through IMAP and SMTP, including Microsoft 365 and Google accounts. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | Qisutu is an open-source ticketing system for help desk and service desk teams, licensed under AGPL-3.0-or-later. |
| Security | Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data. | The feature page lists LDAP authentication, two-factor authentication with recovery codes, and S/MIME email encryption, decryption, signing, and signature checks. |
| SLA management | Yes | Yes |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | Support packages include remote updates, service requests, and support through the Qisutu portal and email, with phone and TeamViewer support also listed. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
Qisutu
- Support M Hosting€4.60 a year
- Support L Hosting€7,000 a year
- Support XL Hosting€13,000 a year
- Support Mk HostingPrice not published
- Support Lk HostingPrice not published
- Kim-AI Only€1.20 a year
- Support S€2.40 a year
- Support M€3.60 a year
- Support SK€3.60 a year
- Support MK€4.80 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.