Desk365 vs ServiceTonic
Desk365
desk365.ioServiceTonic
servicetonic.comSide by side
| Figure | Desk365 | ServiceTonic |
|---|---|---|
| Price from | $1/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 1 |
| Spec score · Help desk software | 9.2 (#5) | 7.8 (#58) |
| Spec score · IT Help Desk Software | 9.3 (#3) | 7.9 (#33) |
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | Barcelona, Spain |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The product sheet lists email integrations, LDAP and Active Directory, Azure AD / Entra ID, SQL Server, Oracle, MySQL, DB2, REST APIs, WhatsApp, telephony, and Google Maps. |
| Security | Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data. | ServiceTonic says it is ISO/IEC 27001-certified and describes encrypted access, role-based access control, and ticket-change auditing. |
| SLA management | Yes | Yes |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | The pricing page says cloud and on-premise customers have support from the ServiceTonic team. |
| What it does | Desk365 combines customer support and IT helpdesk ticketing, assets, Microsoft Teams and AI agents in one workspace. | ServiceTonic centralizes help desk, service desk, and enterprise service management for IT, customer service, and other departments. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
ServiceTonic
ServiceTonic has no write-up on Specifiction yet; its figures are above.