Desk365 vs SmartDesk
Desk365
desk365.ioSmartDesk
smartdesk.supportSide by side
| Figure | Desk365 | SmartDesk |
|---|---|---|
| Price from | $1/mo | $399/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 12 | 3 |
| Spec score · Help desk software | 9.2 (#5) | 7.9 (#52) |
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | External API access is offered on Pro and Enterprise for supported integrations and workflows. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | SmartDesk says it was established in 2024. |
| Free plan | Yes | No |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | Teams can create, review and publish categorized support articles for agents and customers. |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 0 out of 5 from 0 reviews; G2's claimed SmartDesk profile says it has not been reviewed yet. |
| Reporting | Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration. | Basic reporting is included on every plan, while advanced SmartChat/AI reporting and report export require Pro or Enterprise. |
| SLA management | Yes | SLA timers track response and resolution expectations against support workflows on every plan. |
| What it does | Desk365 combines customer support and IT helpdesk ticketing, assets, Microsoft Teams and AI agents in one workspace. | SmartDesk combines ticket management, SmartChat, Knowledge Base publishing, customer self-service and reporting in one support platform. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
SmartDesk
SmartDesk has no write-up on Specifiction yet; its figures are above.