Desk365 vs Support Genix
Desk365
desk365.ioSupport Genix
supportgenix.comSide by side
| Figure | Desk365 | Support Genix |
|---|---|---|
| Price from | $1/mo | $4.92/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 9 |
| Spec score · Help desk software | 9.2 (#5) | 8.0 (#49) |
| Free plan | Yes | Yes |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The maker lists integrations including WooCommerce, WhatsApp, Slack, Envato, Elite Licenser, Tutor LMS, FluentCRM, BetterDocs, Easy Digital Downloads, WPForms, and webhooks. |
| Intended users | Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects. | The maker describes use cases for e-commerce, digital products, agencies, education, membership sites, marketplaces, SaaS and software, and startups. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | The product includes a customer knowledge base intended to help customers find answers and reduce ticket volume. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | Support Genix is a WordPress support ticket plugin that adds a ticket system to a WordPress site. |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | The contact page lists support hours as Sunday through Thursday, 9:00 AM to 6:00 PM (GMT+6), and offers documentation, FAQs, and video tutorials. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
Support Genix
- Personal$59 a year
- Developer$99 a year
- Agency$149 a year
- Half-Year Haven$59 a year
- Developer$99 a year
- Agency$149 a year
- Personal$149, paid once
- Agency$199, paid once
- Developer$399, paid once
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
Support Genix
Support Genix has no write-up on Specifiction yet; its figures are above.