Desk365 vs SupportBee
Desk365
desk365.io
SupportBee
supportbee.comSide by side
| Figure | Desk365 | SupportBee |
|---|---|---|
| Price from | $1/mo | $20/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 12 | 2 |
| Spec score · Help desk software | 9.2 (#5) | 8.2 (#36) |
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | The API can create and manage tickets, add replies and comments, manage customers and agents, access reports and analytics, and automate workflows. |
| Company | The footer identifies Kani Technologies Inc. as the company holding the Desk365 copyright. | SupportBee says it was founded in 2011, is bootstrapped, and is led by founder and CEO Hana Mohan. |
| Free plan | Yes | No |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Listed integrations include Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion, Trello, Slack, and Pipedrive. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | The knowledge base can publish answers for customer self-service or provide a private knowledge base for the team. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | SupportBee turns customer emails into organized tickets that teams can assign, discuss, and resolve together. |
| Reporting | Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration. | SupportBee offers performance reports for agents, teams, and labels, along with customer satisfaction ratings and ticket audit trails. |
| Security | Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data. | SupportBee says every page is served over HTTPS and offers two-factor authentication using codes from the Google Authenticator app. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
SupportBee
SupportBee has no write-up on Specifiction yet; its figures are above.