Desk365 vs Supportbench
Desk365
desk365.ioSupportbench
supportbench.comSide by side
| Figure | Desk365 | Supportbench |
|---|---|---|
| Price from | $1/mo | $32/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 12 | 6 |
| Spec score · Help desk software | 9.2 (#5) | 8.2 (#37) |
| Free plan | Yes | No |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The maker lists connections for Salesforce, HubSpot, Microsoft Dynamics 365, Jira, Azure DevOps, Linear, Slack, Microsoft Teams, RingCentral, Intercom, REST APIs, webhooks, and Zapier. |
| Intended users | Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects. | Supportbench describes its target users as B2B SaaS and software teams with account complexity, cross-functional collaboration, escalations, and service-level requirements. |
| Reporting | Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration. | The product offers real-time dashboards, natural-language reporting, and more than 35 KPI scorecards. |
| Security | Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data. | The maker says the platform is audited to AICPA SOC 2 and describes role-based access, two-factor authentication, audit trails, encryption in transit and at rest, and multi-zone deployment. |
| SLA management | Yes | Yes |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
Supportbench
- Professional (annual)$32 a month
- Professional (monthly)$40 a month
- Enterprise (annual)$100 a month
- Enterprise (monthly)$125 a month
- Professional$32 a month
- Enterprise$100 a month
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
Supportbench
Supportbench has no write-up on Specifiction yet; its figures are above.