Desk365 vs Tender Support
Desk365
desk365.ioTender Support
tenderapp.comSide by side
| Figure | Desk365 | Tender Support |
|---|---|---|
| Price from | $1/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 12 | 4 |
| Spec score · Help desk software | 9.2 (#5) | 7.9 (#54) |
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | Tender documents a JSON REST API for managing discussions, accessible from an HTTP client with a valid login to a Tender site. |
| Free plan | Yes | No |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Tender’s support documentation describes integrations with GitHub Issues, Lighthouse, and Slack. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | Tender provides searchable knowledge base articles and suggests relevant articles as customers write support requests. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | Tender is a hosted customer support web application with a help desk, knowledge base, and forums. |
| Reporting | Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration. | Reports can show incoming discussions by week, month, or year, including response time, responder, and resolution time. |
| Security | Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data. | Tender’s API documentation says API connections must use TLS v1.2. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
Tender Support
- Standard$49 a month
- Pro$99 a month
- Standard$49 a month
- Pro$99 a month
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
Tender Support
Tender Support has no write-up on Specifiction yet; its figures are above.