Desk365 vs TOPdesk
Desk365
desk365.io
TOPdesk
topdesk.comSide by side
| Figure | Desk365 | TOPdesk |
|---|---|---|
| Price from | $1/mo | £51/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 3 |
| Spec score · IT Ticketing Systems | 9.4 (#1) | 8.6 (#12) |
| Spec score · IT SLA Management Software | 9.3 (#2) | 8.6 (#17) |
| Spec score · IT Help Desk Software | 9.3 (#3) | 8.6 (#22) |
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | The product exposes APIs, OData endpoints and webhooks for custom integrations and automation. |
| Asset management | Premium includes lifecycle tracking, software management, inventory, vendors and depreciation. | Asset management records equipment, ownership and lifecycle information and can link assets to tickets. |
| Change management | Plus provides structured change and approval workflows with multi-stage approvals and audit trails. | Change functionality supports approvals, milestones, calendars, templates and links between changes, problems and tickets. |
| Documentation and support | Desk365 provides a searchable help center, FAQs, knowledge-base documentation, email helpdesk and live online training. | The documentation portal contains module manuals, usage guidance, API documentation, a customer knowledge base and support-team access. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 1993 |
| Headquarters | Union City, California, USA | Delft, Netherlands |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | TOPdesk provides a knowledge base for publishing answers and reducing repetitive support requests. |
| Licence | The terms identify Desk365 as proprietary software owned by Kani Technologies Inc. and grant limited, revocable access. | TOPdesk terms grant restricted use rights and prohibit redistribution, reverse engineering and attempts to derive source code, indicating proprietary closed-source software. |
| Limit: reporting | Reviewers on Capterra and Software Advice describe reporting as basic or insufficiently dynamic. | Several reviewers say reporting and analytics are weaker or harder to customize than competing products. |
| Praise: usability and support | Independent reviewers repeatedly describe setup and daily use as easy and support as responsive. | Independent reviewers repeatedly praise the intuitive interface, straightforward implementation, modular design and responsive customer support. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 4.4 out of 5 from 111 reviews |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.1 out of 5 from 30 reviews |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 5 ratings. | 4.4 out of 5 from 1,207 reviews |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.