Desk365 vs Vivantio
Desk365
desk365.ioVivantio
vivantio.comSide by side
| Figure | Desk365 | Vivantio |
|---|---|---|
| Price from | $1/mo | $49/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 3 |
| Spec score · IT Ticketing Systems | 9.4 (#1) | 8.5 (#13) |
| Spec score · IT SLA Management Software | 9.3 (#2) | 8.5 (#20) |
| Spec score · Help desk software | 9.2 (#5) | 9.0 (#12) |
| Spec score · IT Help Desk Software | 9.3 (#3) | 8.5 (#24) |
| Documentation and support | Desk365 provides a searchable help center, FAQs, knowledge-base documentation, email helpdesk and live online training. | The public help centre documents setup, permissions, tickets, assets, integrations, Teams bot configuration and other administration areas; GetApp lists phone, chat, email, knowledge-base and forum support. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2003 |
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 4.3 out of 5 from 178 reviews |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.3 out of 5 from 295 reviews |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 5 ratings. | 4.2 out of 5 from 11 reviews |
| Rating on GetApp | 4.9 out of 5 from 12 reviews. | 4.3 out of 5 from 178 reviews |
| Rating on Software Advice | 4.9 out of 5 from 12 reviews. | 4.3 out of 5 from 178 reviews |
| Reporting | Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration. | Reporting includes dashboards, KPI and SLA analytics plus FLEXGrid live data. |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | Pricing includes dedicated onboarding, a customer success manager and US and UK technical support. |
| What it does | Desk365 combines customer support and IT helpdesk ticketing, assets, Microsoft Teams and AI agents in one workspace. | Vivantio is a configurable service-management platform for IT, customer service and operations teams. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.