Desk365 vs Zammad
Desk365
desk365.io
Zammad
zammad.orgSide by side
| Figure | Desk365 | Zammad |
|---|---|---|
| Price from | $1/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 12 | 6 |
| Spec score · Help desk software | 9.2 (#5) | 6.9 (#90) |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2016 |
| Free plan | Yes | Yes |
| SLA management | Yes | Yes |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
Zammad
- Starter v2Price not published
- Professional v2Price not published
- Plus v2Price not published
- BusinessPrice not published
- EnterprisePrice not published
- CorporationPrice not published
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.