Deskero vs Respond.io
Deskero
deskero.com
Respond.io
respond.ioSide by side
| Figure | Deskero | Respond.io |
|---|---|---|
| Price from | $12/mo | $79/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Social Customer Service Software | 9.3 (#1) | 8.1 (#11) |
| Founded | 2012 | 2017 |
| Free plan | Yes | No |
| Headquarters | London, United Kingdom | Kuala Lumpur, Malaysia |
| Integrations | Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. | Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. |
| Support | Plan comparison lists knowledge-base and web-portal self-service, email support, and higher-tier 8x5 or 24x7 support options. | The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features. |
Plans
Respond.io
- Starter$79 a month
- Growth$159 a month
- Advanced$279 a month
- EnterprisePriced on request
In their own words
Deskero
Deskero is a customer-support platform from a London-based maker founded in 2012. It combines a shared inbox, help center, customer portal, ticket automation, SLA management, and API access. The free Start plan costs nothing, includes one agent, and allows unlimited customers. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment; it supports up to five agents and adds social network ticketing, automatic assignment, live chat, and full APIs. Business costs $25 a month billed annually, or USD 30 per agent per month with monthly payment. It allows unlimited agents and adds multi-channel support, ticket assignment rules, service levels, and automations. Premium costs $90 a month billed annually, or USD 120 per agent per month with monthly payment. It also allows unlimited agents and adds multi-brand management, time tracking, extended business rules, and free internal agents. The listed platform is an API.
Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. It is aimed at mid-market B2C businesses handling high volumes of customer conversations. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The unified inbox can bring WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into a single customer thread. Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified, with data encrypted in transit and at rest and databases backed up daily. Plans start with Starter at $79/month for five users; Growth and Advanced list ten users, while Enterprise allows unlimited users. A free seven-day trial does not require a credit card, but there is no free plan. WhatsApp fees are separate from the subscription and charged by Meta based on usage.