Deskero vs ViralDashboard
Deskero
deskero.com
ViralDashboard
viraldashboard.ioSide by side
| Figure | Deskero | ViralDashboard |
|---|---|---|
| Price from | $12/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 10 |
| Spec score · Social Customer Service Software | 9.3 (#1) | 8.5 (#7) |
| API | Deskero offers a proprietary RESTful API that can read, insert, modify and delete customer, ticket, knowledge-base and agent data. | The product offers a REST API for posts, accounts, and analytics, outbound webhooks for publish and failure events, and scoped API keys per workspace. |
| Automation | Timed automations, predefined scenarios and custom scenarios can trigger actions based on ticket conditions. | Automation includes keyword message assignment, tagging, auto-archiving, moderation, alerts and campaign sequences. |
| Company history | Nabra LTD was founded by Fausto Iannuzzi in 2007; Deskero development began in 2012 and the service launched in 2013. | The About page says the project began in Q1 2024, entered beta in Q3 2024 and reached more than 2,000 brands, 11 platforms and 10 million posts by Q1 2026. |
| Founded | 2012 | 2024 |
| Integrations | Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. | The service advertises Zapier and Make connectors plus native Slack, Microsoft Teams, HubSpot, Salesforce, Canva, Google Drive, Unsplash and Giphy connections. |
| Rating on Capterra | 4.7 out of 5 from 112 reviews | 0.0 out of 5 from 0 reviews |
| Rating on GetApp | 4.7 out of 5 from 112 reviews | 0 out of 5 from 0 reviews |
| Security controls | Official materials list HTTPS/SSL, customer certificate hosting, IP restrictions, configurable password policies, SSO and granular permissions. | It states TLS 1.3 in transit, AES-256 at rest, KMS key rotation, staff MFA, granular RBAC, annual penetration tests and weekly vulnerability scans. |
| Support | Plan comparison lists knowledge-base and web-portal self-service, email support, and higher-tier 8x5 or 24x7 support options. | Pricing lists email support for Creator, priority support for Pro and Business, a dedicated account manager for Agency, phone and Slack for White-Label, and 24/7 dedicated support for Enterprise. |
| What it does | Deskero is a cloud help-desk platform that centralizes customer requests from email, chat, web, phone and social networks. | ViralDashboard is a cloud social-media management platform for discovering, creating, scheduling, publishing and analyzing content across networks. |
Plans
ViralDashboard
- FreeFree
- StarterPriced on request
- GrowthPriced on request
- Agency$149 a month
- White-Label$299 a month
- EnterprisePriced on request
- Creator$19 a month
- Pro$49 a month
- Business$89 a month
- AI credits pack$100, paid once
In their own words
Deskero
Deskero is a customer-support platform from a London-based maker founded in 2012. It combines a shared inbox, help center, customer portal, ticket automation, SLA management, and API access. The free Start plan costs nothing, includes one agent, and allows unlimited customers. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment; it supports up to five agents and adds social network ticketing, automatic assignment, live chat, and full APIs. Business costs $25 a month billed annually, or USD 30 per agent per month with monthly payment. It allows unlimited agents and adds multi-channel support, ticket assignment rules, service levels, and automations. Premium costs $90 a month billed annually, or USD 120 per agent per month with monthly payment. It also allows unlimited agents and adds multi-brand management, time tracking, extended business rules, and free internal agents. The listed platform is an API.
ViralDashboard
ViralDashboard has no write-up on Specifiction yet; its figures are above.