DeskMoz vs LiveChat
DeskMoz
deskmoz.com
LiveChat
livechat.comSide by side
| Figure | DeskMoz | LiveChat |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 9 |
| Spec score · Live chat software | 8.0 (#43) | 9.3 (#5) |
| Chat channels | omnichannel | omnichannel |
| Free plan | No | No |
| Integrations | DeskMoz describes native and Zapier integrations, with Zapier triggers for new chats, sales leads, and support tickets. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Live agent chat | Yes | Yes |
| Reporting | DeskMoz offers reports with insights intended to help optimize processes and customer interactions. | Reports cover chat volume, missed chats, satisfaction, agent performance, staffing, AI-agent outcomes, goals and ecommerce sales attribution. |
| Security | Its privacy policy lists security audits, HTTPS-secured website and dashboard communications, employee background checks and NDAs, and a commitment to notify clients of a breach within 72 hours. | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. |
| Visitor tracking | Yes | Yes |
Plans
DeskMoz
- Professional 50Price not published
- Premium 200Price not published
- Premium 500Price not published
- Enterprise 6Price not published
- Customized quotationPriced on request
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.