DeskMoz vs Re:amaze
DeskMoz
deskmoz.com
Re:amaze
reamaze.comSide by side
| Figure | DeskMoz | Re:amaze |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 8 |
| Spec score · Live chat software | 8.0 (#43) | 9.0 (#11) |
| Chat channels | omnichannel | omnichannel |
| Company history | DeskMoz says Ashish Biyani and Nishant Singhvi founded it on 4 May 2005. | A Re:amaze blog post says the software company was founded in 2012 in San Jose, California. |
| Founded | 2005 | 2012 |
| Free plan | No | No |
| Headquarters | Jaipur, Rajasthan, India | San Jose, California, United States |
| Integrations | DeskMoz describes native and Zapier integrations, with Zapier triggers for new chats, sales leads, and support tickets. | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Live agent chat | Yes | Yes |
| Security | Its privacy policy lists security audits, HTTPS-secured website and dashboard communications, employee background checks and NDAs, and a commitment to notify clients of a breach within 72 hours. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
| Visitor tracking | Yes | Yes |
Plans
DeskMoz
- Professional 50Price not published
- Premium 200Price not published
- Premium 500Price not published
- Enterprise 6Price not published
- Customized quotationPriced on request
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.