DeskMoz vs Smartsupp
DeskMoz
deskmoz.com
Smartsupp
smartsupp.comSide by side
| Figure | DeskMoz | Smartsupp |
|---|---|---|
| Price from | — | $16/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 5 | 6 |
| Spec score · Live chat software | 8.0 (#43) | 9.2 (#7) |
| Chat channels | omnichannel | omnichannel |
| Company history | DeskMoz says Ashish Biyani and Nishant Singhvi founded it on 4 May 2005. | The copyright notice dates Smartsupp from 2012 through 2026. |
| Founded | 2005 | 2013 |
| Free plan | No | Yes |
| Headquarters | Jaipur, Rajasthan, India | Brno, Czechia |
| Integrations | DeskMoz describes native and Zapier integrations, with Zapier triggers for new chats, sales leads, and support tickets. | 80 |
| Live agent chat | Yes | Yes |
| Visitor tracking | Yes | The platform provides visitor histories, journeys, browsing history, and real-time visitor monitoring. |
Plans
DeskMoz
- Professional 50Price not published
- Premium 200Price not published
- Premium 500Price not published
- Enterprise 6Price not published
- Customized quotationPriced on request
Smartsupp
- FreeFree
- Solo$17 a month
- Plus$25 a month
- Expert$83 a month
- Ultimate$280 a month
- Mira AI Agent$16 a month
In their own words
Smartsupp
Smartsupp combines live-agent chat, a website chatbot, and visitor tracking for customer conversations. Its listed channels include live chat, Facebook Messenger, WhatsApp, and connected email. The service runs on web, iOS, and Android; it also offers a mobile SDK and a business mobile app. Teams can group agents, assign roles, and track performance from one dashboard, while administrators can limit agent access to settings such as billing or chat-box design. Smartsupp lists more than 80 platform integrations. AI features include agents, reply assistance, MCP connections, and automation workflows. Mira can recommend products, answer common questions, and hand conversations to human agents. The free plan includes one operator, 25 conversations per month, one website, and 14-day history. Paid plans start at $17 a month billed annually. Paid customer service plans include a 14-day trial without a credit card; annual billing is offered with savings of up to 30%. Prices exclude VAT, calculated by billing country. Smartsupp is headquartered in Brno, Czechia, and says it serves more than 100,000 customers.