Deskpro vs FreeITSM
Deskpro
deskpro.com
FreeITSM
freeitsm.co.ukSide by side
| Figure | Deskpro | FreeITSM |
|---|---|---|
| Price from | $39/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · IT Knowledge Base Software | 9.0 (#5) | 8.9 (#9) |
| Integrations | Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access. | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. |
| Product | Deskpro is a help desk platform for customer support, IT, HR, and operations teams, offered as cloud or self-hosted/private deployment. | FreeITSM is an open-source IT service management platform with 23 integrated modules. |
| Security | The Trust Center lists ISO 27001, SOC 2 Type II, PCI DSS, GDPR, and HIPAA among its certifications and regulations. | The System module lists OpenID Connect SSO, AES-256-GCM encryption key management, TOTP multi-factor authentication, account lockout, IP-based brute-force protection, and trusted device management. |
| Support | The cloud pricing page lists Standard Support for Team, Professional Support for Professional, and Enterprise Support for Enterprise. | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. |
Plans
In their own words
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.