Deskpro vs Helpy
Deskpro
deskpro.comHelpy
helpy.ioSide by side
| Figure | Deskpro | Helpy |
|---|---|---|
| Price from | $39/mo | $40/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 6 |
| Spec score · IT Knowledge Base Software | 9.0 (#5) | 8.5 (#21) |
| Spec score · Help desk software | 8.9 (#17) | 8.2 (#39) |
| AI | Deskpro AI can draft replies, summarize ticket threads, and flag items needing attention, while agents decide what gets sent. | The maker says its Carin AI agent can solve 50–80% of requests autonomously. |
| API access | Yes | Yes |
| Help center | Yes | Yes |
| Integrations | Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access. | Listed integrations include HubSpot, Jira, Salesforce, GitHub, Google Sheets, Slack, Trello, and Zapier; Helpy also offers an Open API. |
| Product | Deskpro is a help desk platform for customer support, IT, HR, and operations teams, offered as cloud or self-hosted/private deployment. | Helpy is a customer support platform designed for organizations that want control over customer data. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Support | The cloud pricing page lists Standard Support for Team, Professional Support for Professional, and Enterprise Support for Enterprise. | Helpy provides a support knowledgebase and support by email or chat. |
| Ticket automation | Yes | Yes |
Plans
Helpy
- Self Hosted$40 a month
- EssentialPrice not published
- EssentialPriced on request
- BasicPrice not published
- BasicPriced on request
- EnterprisePriced on request
In their own words
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.