Deskpro vs Jitbit Helpdesk
Deskpro
deskpro.comJitbit Helpdesk
jitbit.comSide by side
| Figure | Deskpro | Jitbit Helpdesk |
|---|---|---|
| Price from | $39/mo | $24/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 15 |
| Spec score · IT Knowledge Base Software | 9.0 (#5) | 8.9 (#10) |
| Spec score · Customer Service - Midmarket Software | 9.0 (#3) | 8.9 (#5) |
| Spec score · Help desk software | 8.9 (#17) | 9.1 (#9) |
| Automation | Workflows can automate routine tasks, route and assign requests, and trigger escalations. | Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met. |
| Channels | It brings conversations from email, chat, voice, social, and internal channels into a unified inbox. | Support channels include email, a live chat and website widget, a customer portal, and integrations such as WhatsApp. |
| Free plan | No | No |
| Integrations | Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Reporting | Deskpro offers real-time dashboards and custom reports for team performance and SLA tracking. | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. |
| SLA management | Yes | Yes |
Plans
Jitbit Helpdesk
- Small$2,199 a month
- Company$3,799 a month
- Company$3,799, paid once
- Enterprise$6,499 a month
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
In their own words
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.