Deskpro vs NinjaOne
Deskpro
deskpro.comNinjaOne
ninjaone.comSide by side
| Figure | Deskpro | NinjaOne |
|---|---|---|
| Price from | $39/mo | $1.50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 2 |
| Spec score · IT Knowledge Base Software | 9.0 (#5) | 8.8 (#12) |
| Automation | Workflows can automate routine tasks, route and assign requests, and trigger escalations. | Condition-based scripts can automatically detect and remediate issues such as stopped services, missed reboots, open ports and missing applications. |
| Free plan | No | No |
| Integrations | Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access. | Named integrations include CrowdStrike, SentinelOne, Splashtop, ServiceNow, Microsoft Intune, Slack, ConnectWise, Okta, OneLogin and IT Glue. |
| Product | Deskpro is a help desk platform for customer support, IT, HR, and operations teams, offered as cloud or self-hosted/private deployment. | NinjaOne is a unified IT operations platform for endpoint management, autonomous patching, backup, and remote access. |
| Security | The Trust Center lists ISO 27001, SOC 2 Type II, PCI DSS, GDPR, and HIPAA among its certifications and regulations. | NinjaOne states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified. |
| Support | The cloud pricing page lists Standard Support for Team, Professional Support for Professional, and Enterprise Support for Enterprise. | NinjaOne advertises 24x7 support localized in seven languages and provides support tickets, academy training, community resources and a product roadmap. |
Plans
NinjaOne
- NinjaOne endpoint management$1.50 a month
- Per-device commercial pricing$1.50 a month
In their own words
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.
NinjaOne
NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access. It is designed for IT teams and managed service providers monitoring, protecting, and managing endpoints. Its RMM features include real-time monitoring and alerts, automated patching, endpoint task automation, and condition-based auto-remediation. NinjaOne says its RMM can patch Windows, macOS, and Linux and update more than 200 third-party applications. Mobile device management covers Android and Apple devices, with enrollment, policy controls, and real-time visibility. Backup is available for endpoints, servers, and SaaS, with compliance support for Microsoft 365 and Google Workspace. Named integrations include CrowdStrike, Microsoft Intune, ServiceNow, SentinelOne, Slack, Okta, and Splashtop. The company states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified, and advertises free, unlimited support plus 24x7 support localized in seven languages. A 14-day trial is offered. Pricing is on request; the listed endpoint management plan starts at $1.50 a month per device at 10,000 endpoints and increases to 3.75 USD at 50 or fewer endpoints.