Deskpro vs Runbooks
Deskpro
deskpro.comRunbooks
runbooks.comSide by side
| Figure | Deskpro | Runbooks |
|---|---|---|
| Price from | $39/mo | $25/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · IT Knowledge Base Software | 9.0 (#5) | 7.1 (#52) |
| Integrations | Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access. | The maker says the product's modules work together in one integrated platform without bolt-on integrations. |
| Product | Deskpro is a help desk platform for customer support, IT, HR, and operations teams, offered as cloud or self-hosted/private deployment. | Runbooks is an all-in-one platform for IT teams and IT service providers to manage service delivery, assets, and business operations. |
| Reporting | Deskpro offers real-time dashboards and custom reports for team performance and SLA tracking. | Analytics features include automated reports, user satisfaction tracking, quality assurance, and tech KPI analytics. |
| Support | The cloud pricing page lists Standard Support for Team, Professional Support for Professional, and Enterprise Support for Enterprise. | The homepage describes Runbooks support as top rated. |
Plans
In their own words
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.