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SPECIFICTION
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Runbooks

runbooks.com

From $25/mo Web
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Spec score 7.1 #52 of 60 in IT Knowledge Base Software

Spec sheet

Product
Runbooks is an all-in-one platform for IT teams and IT service providers to manage service delivery, assets, and business operations.Read 5 Oct 2026 · runbooks.com
Audience
The product is for internal IT departments, managed service providers, and growing organizations supporting 50 to 5,000 users.Read 5 Oct 2026 · runbooks.com
Integrations
The maker says the product's modules work together in one integrated platform without bolt-on integrations.Read 5 Oct 2026 · runbooks.com
Support
The homepage describes Runbooks support as top rated.Read 5 Oct 2026 · runbooks.com
Asset management
ITAM features include inventory and lifecycle management, warranty tracking, software and subscription management, QR code asset tracking, and service management.Read 5 Oct 2026 · runbooks.com
Availability
The homepage describes Runbooks as a software platform and provides no download or other platform details.Read 5 Oct 2026 · runbooks.com
Business operations
BizOps features include CRM and client management, quarterly business reviews, budget creation and forecasting, shipping and courier logs, and vendor management.Read 5 Oct 2026 · runbooks.com
Compliance and uptime
The homepage states that Runbooks is SOC 2 compliant and has 99.9% uptime.Read 5 Oct 2026 · runbooks.com
IT service management
ITSM features include help desk and ticketing, grouped incident management, knowledgebase and documentation, task management, and CSAT tracking.Read 5 Oct 2026 · runbooks.com
Maker attribution
The homepage quotes Erin Kelley, identified as owner of Simply Smart Technology, describing building the tool for their business.Read 5 Oct 2026 · runbooks.com
Reporting
Analytics features include automated reports, user satisfaction tracking, quality assurance, and tech KPI analytics.Read 5 Oct 2026 · runbooks.com
Roadmap limits
SLA and change management, and purchase order management, are marked as roadmap features.Read 5 Oct 2026 · runbooks.com
Security features
Listed security features include audit logs, multi-factor authentication, and password management.Read 5 Oct 2026 · runbooks.com

Plans and prices

One plan. Everything included. $25 a month per Tech per month No tiers; no hidden fees Read 5 Oct 2026 · runbooks.com

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Where Specifiction places it

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