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Tech riderRev. 5 Oct 2026

Runbooks

Ch 615.0of 61 IT Knowledge Base Software
  1. 1Runs onWeb
  2. 2Costspaid from $25/mo
2 lines stated Written from the maker's own pages: runbooks.com
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The Runbooks homepage

Overview

Runbooks is ranked #61 of 61 in IT knowledge base software on Specifiction. It runs on Web. There is no free plan. Paid plans start at $25/mo.

Runbooks plans and pricing

All plans
One plan. Everything included. $25/mo per Tech per month No tiers; no hidden fees runbooks.com · 5 Oct 2026

Compared on IT knowledge base software

Free plan
Norunbooks.com

Facts

Product
Runbooks is an all-in-one platform for IT teams and IT service providers to manage service delivery, assets, and business operations.runbooks.com · 5 Oct 2026
Audience
The product is for internal IT departments, managed service providers, and growing organizations supporting 50 to 5,000 users.runbooks.com · 5 Oct 2026
IT service management
ITSM features include help desk and ticketing, grouped incident management, knowledgebase and documentation, task management, and CSAT tracking.runbooks.com · 5 Oct 2026
Asset management
ITAM features include inventory and lifecycle management, warranty tracking, software and subscription management, QR code asset tracking, and service management.runbooks.com · 5 Oct 2026
Business operations
BizOps features include CRM and client management, quarterly business reviews, budget creation and forecasting, shipping and courier logs, and vendor management.runbooks.com · 5 Oct 2026
Security features
Listed security features include audit logs, multi-factor authentication, and password management.runbooks.com · 5 Oct 2026
Reporting
Analytics features include automated reports, user satisfaction tracking, quality assurance, and tech KPI analytics.runbooks.com · 5 Oct 2026
Integrations
The maker says the product's modules work together in one integrated platform without bolt-on integrations.runbooks.com · 5 Oct 2026
Roadmap limits
SLA and change management, and purchase order management, are marked as roadmap features.runbooks.com · 5 Oct 2026
Availability
The homepage describes Runbooks as a software platform and provides no download or other platform details.runbooks.com · 5 Oct 2026
Compliance and uptime
The homepage states that Runbooks is SOC 2 compliant and has 99.9% uptime.runbooks.com · 5 Oct 2026
Support
The homepage describes Runbooks support as top rated.runbooks.com · 5 Oct 2026
Maker attribution
The homepage quotes Erin Kelley, identified as owner of Simply Smart Technology, describing building the tool for their business.runbooks.com · 5 Oct 2026

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Where it ranks on Specifiction

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Sources