GLPI vs Runbooks
GLPI
glpi-project.orgRunbooks
runbooks.comSide by side
| Figure | GLPI | Runbooks |
|---|---|---|
| Price from | €19/mo | $25/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 13 | 1 |
| Spec score · IT Knowledge Base Software | 9.1 (#3) | 7.1 (#52) |
| Asset management | GLPI manages hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. | ITAM features include inventory and lifecycle management, warranty tracking, software and subscription management, QR code asset tracking, and service management. |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | The maker says the product's modules work together in one integrated platform without bolt-on integrations. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | The homepage describes Runbooks support as top rated. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.