Deskpro vs Scribe

Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.

Scribe captures workflows and turns them into step-by-step guides and process documentation. Its Chrome and Edge extensions capture website processes, while the desktop app works with desktop applications and multiple monitors. Mobile and tablet users can upload images or screenshots. Guides can be edited with AI-generated titles and descriptions, company branding, GIFs, formatted text, tips, alerts, and screenshot edits. Screenshot redaction can be automatic, manual, or enforced by an administrator. Teams can share guides by email, add them to help centers, or embed them in knowledge bases; reporting includes views, completions, viewer activity, and feedback. Featured integrations include Confluence, SharePoint, Microsoft Teams, Slack, Salesforce Knowledge, Zendesk, and HubSpot. Scribe says workflow context can be provided to AI tools through MCP or API. Its core guide creation does not use AI, though supporting AI features use third-party services; Enterprise customers can opt out of AI features. Security controls include SSO, role-based access, custom permissions, audit logs, and IP whitelisting. Basic is free. Paid plans start at $13/user/mo billed annually; Pro plans have seat minimums, while Enterprise pricing is custom.