Deskpro vs Xurrent ITSM
Deskpro
deskpro.com
Xurrent ITSM
xurrent.comSide by side
| Figure | Deskpro | Xurrent ITSM |
|---|---|---|
| Price from | $39/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 5 |
| Spec score · IT Knowledge Base Software | 9.0 (#5) | 6.7 (#54) |
| Integrations | Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access. | The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira. |
| Reporting | Deskpro offers real-time dashboards and custom reports for team performance and SLA tracking. | Real-time dashboards and ITIL-aligned reporting track SLAs, backlog health, resolution trends, and service quality. |
| Self-service | The product includes a customizable multilingual knowledge base for customers and agents. | A self-service portal and continuously learning knowledge base help users resolve common issues themselves. |
| Support | The cloud pricing page lists Standard Support for Team, Professional Support for Professional, and Enterprise Support for Enterprise. | Pricing tiers include access to Xurrent Support, with higher tiers listing support desk business-hours coverage and 24x7 escalation support. |
Plans
Xurrent ITSM
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
In their own words
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.
Xurrent ITSM
Xurrent ITSM has no write-up on Specifiction yet; its figures are above.