Deskpro vs Zendesk AI Agents
Deskpro
deskpro.comZendesk AI Agents
zendesk.comSide by side
| Figure | Deskpro | Zendesk AI Agents |
|---|---|---|
| Price from | $39/mo | $4.58/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 3 | 6 |
| Spec score · Customer Service - Midmarket Software | 9.0 (#3) | 6.0 (#30) |
| Spec score · Multilingual Customer Support Software | 9.0 (#3) | 6.0 (#20) |
| Spec score · Ticketing Software | 9.0 (#4) | 6.0 (#29) |
Plans
Zendesk AI Agents
- Support Team$19 a month
- Support Team$228 a year
- Suite Team$55 a year
- Suite Team$55 a month
- Suite Professional$115 a year
- Suite Professional$115 a month
In their own words
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.
Zendesk AI Agents
Zendesk AI Agents has no write-up on Specifiction yet; its figures are above.