Desku AI Chatbot Builder vs eGain Virtual Assistant
Desku AI Chatbot Builder
desku.ioeGain Virtual Assistant
egain.comSide by side
| Figure | Desku AI Chatbot Builder | eGain Virtual Assistant |
|---|---|---|
| Price from | $39/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 4 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.6 (#50) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Founded | A company-data listing reports Desku.io was founded in 2022; LinkedIn's profile opened here does not display a founding year. | 1997 |
| Free plan | Yes | No |
| Headquarters | Wilmington, Delaware, United States | Sunnyvale, California, United States |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Knowledge-base answers | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
eGain Virtual Assistant
- AI AgentPrice not published
- Innovation in 30 Days guided pilotFree
- eGain AI Agent$0.50, paid once
- eGain AI Agent$25 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.
eGain Virtual Assistant
eGain Virtual Assistant has no write-up on Specifiction yet; its figures are above.