Desku AI Chatbot Builder vs Enterprise Bot
Desku AI Chatbot Builder
desku.ioEnterprise Bot
enterprisebot.aiSide by side
| Figure | Desku AI Chatbot Builder | Enterprise Bot |
|---|---|---|
| Price from | $39/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 0 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.0 (#119) |
| AI bot generation | Yes | Yes |
| Analytics | The builder includes conversation analytics for tracking chatbot performance and accuracy. | Built-in dashboards provide real-time performance tracking and insights into customer requests and satisfaction. |
| Deployment channels | multichannel | multichannel |
| Headquarters | Wilmington, Delaware, United States | Zurich, Switzerland |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | When the bot cannot resolve an issue or detects customer frustration, it can route the conversation to an agent with the conversation history. |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | The chatbot page names Genesys, Guidewire, Salesforce, UiPath, and SAP as examples of core software it can integrate with. |
| Knowledge-base answers | Yes | Yes |
| Languages | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. | The product page lists English, German, French, Italian, Dutch and Portuguese as supported languages. |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | The product page says communications are encrypted with AES 256-bit encryption in transit and at rest, and describes access controls and audit trails. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | The support page says a team member will respond to support requests within 24 hours, usually within hours. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.
Enterprise Bot
Enterprise Bot has no write-up on Specifiction yet; its figures are above.