Desku AI Chatbot Builder vs Guzli
Desku AI Chatbot Builder
desku.io
Guzli
guzli.comSide by side
| Figure | Desku AI Chatbot Builder | Guzli |
|---|---|---|
| Price from | $39/mo | $3.25/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 6 |
| Spec score · Chatbot Builders | 9.1 (#10) | 9.1 (#8) |
| Analytics | The builder includes conversation analytics for tracking chatbot performance and accuracy. | Dashboards track resolution rates, escalations, response times, conversation topics and lead attribution. |
| Company legal name | The terms identify the contracting company using an unresolved placeholder for its legal entity name, so the legal name could not be verified from that page. | The site footer identifies the maker as Guzli Inc. |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | The helpdesk supports handing conversations to staff with conversation context available to the team. |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | Listed integrations include Shopify, WordPress, WhatsApp, Slack, Zendesk, HubSpot, Salesforce, Notion, Zapier, Discord, Intercom, Telegram, WooCommerce, Magento, BigCommerce, Webflow, Wix, Squarespace, Zoho, Pipedrive and Freshdesk. |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Guzli provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. |
| Rating on Capterra | 4.7 out of 5 from 36 reviews. | 0.0 out of 5 from 0 reviews. |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | Guzli states it is GDPR compliant, independently audited for SOC 2 Type II, and built to handle protected health information under HIPAA. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | Published plan details list priority email support on Hobby, priority support on Pro, and dedicated support for Enterprise. |
| System requirements | The iOS app requires iOS 15.6 or later, while its Mac compatibility listing requires macOS 12.5 or later and an Apple M1 chip or later. | The WordPress plugin requires WordPress 5.9 or newer and PHP 7.4 or newer, and was tested through WordPress 6.9.9. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Guzli
- FreeFree
- Agent Phone Plan$29.99 a month
- Hobby$39 a year
- Standard$119 a year
- Pro$399 a year
- EnterprisePriced on request
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.