Desku AI Chatbot Builder vs LivePerson Conversational Cloud
Desku AI Chatbot Builder
desku.ioLivePerson Conversational Cloud
liveperson.comSide by side
| Figure | Desku AI Chatbot Builder | LivePerson Conversational Cloud |
|---|---|---|
| Price from | $39/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 8 | 3 |
| Spec score · Chatbot Builders | 9.1 (#10) | 7.9 (#136) |
| Company ownership | Desku's About page says it was backed and brought into the Hosted.com family; Apple's listing identifies Desku.io as a division of Hosted.com. | LivePerson has been acquired by SoundHound AI. |
| Founded | A company-data listing reports Desku.io was founded in 2022; LinkedIn's profile opened here does not display a founding year. | 1995 |
| Headquarters | Wilmington, Delaware, United States | New York, New York, United States |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
LivePerson Conversational Cloud
- BronzePriced on request
- SilverPriced on request
- GoldPriced on request
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.
LivePerson Conversational Cloud
LivePerson Conversational Cloud is a web-based platform for connected customer experiences across voice and messaging. Channels include websites, mobile apps, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, LINE, Viber, WeChat, and voice. Features include a visual flow builder, AI bot generation, knowledge-base answers, human handoff, real-time guidance, suggested replies, conversation summaries, and next-best actions. Analytics cover sentiment, journeys, interactions, and text. Administrators manage users and skills through a console. Integration Hub supports workflows, third-party APIs, and a widget marketplace, while plan information includes access to more than 50 data, connect, and customize APIs. The platform integrates with a brand’s single sign-on experience and describes technical support as available 24/7. Bronze, Silver, and Gold plans focus respectively on messaging workspaces, automation and self-service, and advanced analytics with generative AI.