Desku AI Chatbot Builder vs NiCE AI Chatbot Builder
Desku AI Chatbot Builder
desku.ioNiCE AI Chatbot Builder
nice.comSide by side
| Figure | Desku AI Chatbot Builder | NiCE AI Chatbot Builder |
|---|---|---|
| Price from | $39/mo | $0.25/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 8 | 6 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.1 (#104) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | No |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | NiCE Connection Hubs connect third-party systems and apps, and the Virtual Agent Hub supports bot coordination and handoffs to live agents. |
| Knowledge-base answers | Yes | Yes |
| Languages | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. | NiCE says the chatbot builder has built-in multilingual capabilities for serving customers across regions. |
| Paid from | 39 | 110 |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | NiCE says all CXone customers receive self-service support and global 24/7/365 omnichannel technical support through CXsuccess Care. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
NiCE AI Chatbot Builder
- Omnichannel Suite$110 a month
- Essential Suite$135 a month
- Core Suite$169 a month
- Complete Suite$209 a month
- Ultimate Suite$249 a month
- Ultimate Suite session usage$0.25 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.
NiCE AI Chatbot Builder
NiCE AI Chatbot Builder has no write-up on Specifiction yet; its figures are above.