Voiceflow From $81/mo · Free plan 9.5 Visit NiCE AI Chatbot Builder
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Spec sheet
- Purpose
- NiCE describes chatbots as tools for customer service tasks such as answering questions, checking order status, and scheduling services.Read 12 Oct 2026 · nice.com
- Free plan
- NoRead 21 Sep 2026 · nice.com
- Paid from
- 110Read 21 Sep 2026 · nice.com
- Integrations
- NiCE Connection Hubs connect third-party systems and apps, and the Virtual Agent Hub supports bot coordination and handoffs to live agents.Read 12 Oct 2026 · nice.com
- Support
- NiCE says all CXone customers receive self-service support and global 24/7/365 omnichannel technical support through CXsuccess Care.Read 12 Oct 2026 · nice.com
- Company
- NiCE says its AI-powered platforms automate customer engagements and serve organizations in more than 150 countries.Read 12 Oct 2026 · nice.com
- Agent handoff
- CXone combines digital and voice customer interactions in an agent inbox and supports escalation from chatbot self-service to live agents.Read 12 Oct 2026 · nice.com
- Availability
- NiCE says CXone has a 99.99% monthly availability guarantee backed by platform redundancy.Read 12 Oct 2026 · nice.com
- Builder interface
- The builder offers a drag-and-drop interface intended to let businesses build and deploy chatbots without extensive coding expertise.Read 12 Oct 2026 · nice.com
- Channels
- CXone supports digital service across more than 30 messaging channels, with pre-integrated channels and native channel experiences.Read 12 Oct 2026 · nice.com
- CRM connections
- The CRM Hub integrates with major CRMs and can use CRM data to refine routing.Read 12 Oct 2026 · nice.com
- Deployment channels
- multichannelRead 21 Sep 2026 · nice.com
- Human handoff
- YesRead 21 Sep 2026 · nice.com
- Knowledge-base answers
- YesRead 21 Sep 2026 · nice.com
- Languages
- NiCE says the chatbot builder has built-in multilingual capabilities for serving customers across regions.Read 12 Oct 2026 · nice.com
- Pricing model
- The CXone pricing page describes usage-based tiered pricing with monthly billing in arrears and no prepayment.Read 12 Oct 2026 · nice.com
- Routing and analytics
- The CXone offering includes AI-powered natural-language routing, workforce tools, feedback surveys, and speech and text analytics.Read 12 Oct 2026 · nice.com
- Security and compliance
- NiCE lists PCI-DSS, ISO 27001, SOC 2+HITRUST, IRAP, and FedRAMP among its CXone certifications and audits.Read 12 Oct 2026 · nice.com
- Visual flow builder
- YesRead 21 Sep 2026 · nice.com
Plans and prices
Omnichannel Suite $110 a month Per agent per month Core CXone package; chatbot-specific inclusion not stated Read 12 Oct 2026 · nice.com
Essential Suite $135 a month Per agent per month Core CXone package; chatbot-specific inclusion not stated Read 12 Oct 2026 · nice.com
Core Suite $169 a month Per agent per month Core CXone package; chatbot-specific inclusion not stated Read 12 Oct 2026 · nice.com
Complete Suite $209 a month Per agent per month Core CXone package; chatbot-specific inclusion not stated Read 12 Oct 2026 · nice.com
Ultimate Suite $249 a month Per agent per month, plus $0.25 per session Usage-based; billed monthly in arrears Read 12 Oct 2026 · nice.com
Ultimate Suite session usage $0.25 a month Per session Consumption-based session pricing Read 21 Sep 2026 · nice.com
Where Specifiction places it
- Chatbot Builders#104 of 2578.1
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