Desku AI Chatbot Builder vs Ochatbot
Desku AI Chatbot Builder
desku.ioOchatbot
ochatbot.comSide by side
| Figure | Desku AI Chatbot Builder | Ochatbot |
|---|---|---|
| Price from | $39/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 9 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.3 (#81) |
| AI bot generation | Yes | Yes |
| Analytics | The builder includes conversation analytics for tracking chatbot performance and accuracy. | Ochatbot reporting tracks customer interactions and business metrics such as conversions, revenue, and converted abandoned carts. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Ochatbot can transfer shoppers with complex questions to a live chat agent when one is available. |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | The maker says Ochatbot connects with ecommerce platforms including Shopify, Magento, BigCommerce, and WooCommerce, and can send fields and forms to over 1,000 platforms through Zapier. |
| Knowledge-base answers | Yes | Yes |
| Privacy | Desku's privacy policy says it does not sell personal data and references GDPR and CCPA/CPRA rights, but its legal entity field remains an unfilled placeholder. | Ometrics says customer data belongs to its customers and is not resold or shared with others, and describes itself as GDPR and CCPA compliant. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | Support is available by email and by phone at 800-700-8077, Monday through Friday, 8 am to 5 pm MST. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Ochatbot
- Scripted NLP AI + LeadbotPrice not published
- Scripted NLP AIPrice not published
- Generative AIPrice not published
- EnterprisePrice not published
- FreeFree
- Starter$9 a month
- Basic$97 a month
- Plus$247 a month
- Pro$497 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.